Support Services – 1300 30 88 97
♦ Help desk response to all IT related issues can be logged by a single person or anyone in your company, it’s your choice.
♦ Calls are logged (ticketed) with immediate response.
♦ PC Hardware support.
♦ Remote desktop support for server access.
♦ User setup and security definitions for your servers.
♦ Application support for Windows, MS Office and antivirus programs.
♦ First level application support for all major software.
♦ Blackberry, iPhone and other mobile device support in terms of set up, connectivity and usage.
♦ Network support for all your offices covering fixed wire and WiFi setup, operation and troubleshooting.
♦ Liaising with your other providers for effective IT implementations and problem resolution.
♦ Remote desktop and server support using remote control tools to access users computers and assist in usage and problem solving.
Clients can request support calls by telephone on 1300 30 88 97 or through their own login and ticket request. All urgent requests should be logged through our support line available 24×7.